Refund policy

Refund Policy

At Joysotoy, we want you (and your kids 😊) to love every purchase. If something isn’t right, we’ve made our return process simple and transparent.

🧸 30-Day Return Policy
You can return any item within 30 days of delivery for a refund or exchange.

🚚 Return Shipping
Customers are responsible for return shipping costs.

💰 Restocking Fee
A 25% restocking fee will be applied to all returned items based on the total order value.

📦 Return Conditions
To be eligible for a return:
• Item must be in its original condition
• Unused and in original packaging

🔄 How to Start a Return
• Email us at support@joysotoy.com with your order number
• Our support team will provide return instructions
• Ship the item back using your preferred courier

💳 Refunds
Once we receive and inspect your return:
• Refunds are processed within 3–5 business days
• The remaining amount (after deducting the 25% restocking fee) will be credited to your original payment method

If you have any questions, feel free to contact us — we’re always here to help.

Business Address
1028 East 59th Street, Suite Two
Brooklyn, NY 11234
United States

Contact Email
support@joysotoy.com